SHIPPING POLICY
SHIPPING POLICY
Order Processing Time
Once your order is placed, please allow 1-3 business days for processing and production before it is shipped.
During promotional or peak sales periods, processing time may extend to 3-5 business days.
Shipping Time
For deliveries within Canada, the estimated transit time is 5-10 business days.
Please note that unexpected delays due to external factors such as natural disasters, holidays, or weather conditions may affect shipping times. While we strive to ensure timely deliveries, we cannot guarantee exact arrival dates, as shipping timelines depend on the carrier. Any delivery-related issues are the responsibility of the shipping company.
DISCLAIMER
Once your order is handed over to the local carrier, ownership transfers to the buyer. We ensure all packages are in excellent condition before shipping. However, we are not responsible for delays, lost or held packages, carrier mis-deliveries, failed delivery attempts, or incorrect shipping information.
Shipping is a service provided by your local carrier alongside your purchase from us. Therefore, any shipping-related issues must be resolved directly with the carrier. Please refer below for the estimated delivery times for all our packages.
WILL I RECEIVE A TRACKING NUMBER?
Yes, tracking is provided for every order. You will receive a tracking number once your order has shipped.
Please note that products may be shipped from different fulfillment centers worldwide as we strive to source high-quality yet affordable products.
Once you receive your tracking number, you can track your order through the "Track Your Order" section on our website.
INCORRECT ADDRESS ENTRY
If you have accidentally misspelled or auto-filled your address incorrectly, please contact us immediately so we can assist you in updating it.
DAMAGED ITEM UPON ARRIVAL
If your item arrives damaged, please reach out to us with the following details:
- Your order number
- A clear photo of the damaged product
Once we receive this information, we will gladly send you a replacement at no additional cost.
SHIPPING COSTS
We provide free shipping on all orders, with no minimum purchase required. Your order will be delivered straight to your door at no extra charge.
For any additional enquiries or questions please contact us at info@beauvoir-ottawa.com